Comments on: Troubleshooting Email Problems in Apple Mail for OSX

By: Vincent Roman

Vincent Roman — Tue, 22 Dec 2009 10:18:18 +0000

Well the sweet and the short is that you need to move your account data out of the way in the ~/Library/Mail/ folder so that Mail can start up a fresh. If you move, rather than delete, anything you don’t have to worry about losing anything. Also always worth making a copy/backup while you play around.

I am not are where you are based, but it might be worth taking the thing to an apple store or apple certified technician to lt me play around and do the trick for you.

Best, Vincent -

By: Tom

Tom — Tue, 22 Dec 2009 00:24:10 +0000

I tried to send an email with a photo. I didn’t realize the photo was 17 MB; I only knew that when a notice came up saying that the server wouldn’t send anything over 14 MB, that mine was 17 MB, and that it would remain in my outbox until it could be sent. I’m not tech savvy, so I didn’t know what was about to occur.

I tried to send another photo, which I chose because it seemed to be smaller and therefore perhaps fewer MB. This time no notice came back that it couldn’t be sent. Instead, the little colored wheel kept spinning. I took that to mean that the email would be sent, but that it was taking its time to do so. So I then tried to send a third email with a photo (we had our 25th wedding anniversary, that’s what the photos were about — great celebration, by the way!).

The wheel kept spinning, and I couldn’t open anything else. So I quit email and started it up again. Same thing — spinning wheel, can’t get into anything.

So I restarted the computer. Same thing. Shut down the computer. Same thing when I restarted it. I left the computer on all night, but in the morning the wheel was still spinning. I shut down the computer and turned off the electricity, then restarted the next morning. Same thing. I unplugged the modem from the back of the computer so I wasn’t connected to the internet, tried opening email, but same thing.

I called my ISP (Earthlink), but they said, after a lot of back and forth, that they can’t fix a problem with Mac mail, and that I’d have to contact Apple. Which I am doing by this email.

How do I get back to the point where I can access my archives and older emails (yes, I can and do send and receive emails via Earthlink’s webmail service, but I can’t get to my archives)?

Thank you for any help you can give,

Tom

By: Pilopew

Pilopew — Sat, 10 Jan 2009 11:21:39 +0000

Hi,
I recently changed form a iMac PPC 800 MHz to aa brand new iMac 3,06 GHz.
When starting up the new computer, I was asked if i wanted to “import” my old PPC. I clicked “Yes”, and up till now, everything worked fine, internet, banking, everything. When I checked my mail, nothing. My old e-mails were not there, no concepts, nothing. The “Activity Window” nor the “Connection Dotor” could help me. All it sais was that mail was connected to the internet, and retrieving information, or BAL information, whatever that is…
Nothing happened, it just indicated that, now since 2 days…
Anny suggestions?
Thanks in adance,

Pilopew